Adding the App

Prerequisites

• Active Elephan account (Trial or paid plan)

• Zoom account with cloud recording enabled (Pro, Business, or Enterprise plan)

• Admin or Owner permissions on your Zoom account

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Setup

1. Log in at app.elephan.ai

2. Go to Settings → Integrations → Communication

3. Click "+ Connect" on the Zoom card

4. On the Zoom authorization page, review the requested permissions and click "Allow"

5. You'll be redirected back to Elephan. The Zoom card will display a green checkmark confirming the connection

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Note: Only one Zoom account can be connected per Elephan user. To switch accounts, remove the current integration first.
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Once connected, Elephan automatically processes new cloud recordings — no manual action needed.

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Usage

How It Works

1. Record — Start a Zoom meeting with cloud recording enabled

2. End the meeting — Zoom processes and stores the recording

3. Automatic processing — Elephan downloads the video and runs AI analysis (transcription, summary, action items, insights)

4. View results — Open the Meetings section in Elephan to see your processed meetings

Click any meeting to access:

• Full transcript with timestamps

• AI-generated summary and action items

• Video playback

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Enabling Cloud Recording on Zoom

1. Go to zoom.us → Settings → Recording

2. Enable Cloud recording

3. (Optional) Enable "Automatically record meetings when they start"

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Requirements

• Cloud recording only — local recordings are not processed

• MP4 video required — audio-only recordings are not supported

• Active Elephan account — inactive accounts won't process recordings

• Integration connected — if disconnected, new recordings won't be processed

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Supported Meeting Types

Scheduled, instant, recurring, and multi-participant meetings.

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Processing Time

• Under 30 min meetings: 5–10 minutes

• Longer meetings: up to 30 minutes

• If a recording hasn't appeared after 1 hour, contact support

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Removing the App

From Elephan

1. Go to Settings → Integrations → Communication

2. Click the trash icon on the Zoom card

3. Click "Confirm" in the dialog

From Zoom Marketplace

1. Go to marketplace.zoom.us → Manage → Installed Apps

2. Find Elephan and click Uninstall

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Note: If you uninstall from Zoom without disconnecting in Elephan first, the integration will stop working automatically and stored credentials will be cleaned up.

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Implications of Removal

• New recordings — will no longer be processed

• Existing transcriptions — remain accessible in your account

• OAuth tokens — immediately and permanently deleted from Elephan

• Your Zoom account — not affected (recordings, settings unchanged)

• Data deletion — to remove all stored data, contact ajuda@elephan.ai

To reconnect, follow the setup steps again. Only new recordings after reconnection will be processed.

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Troubleshooting

Issue: Recordings not appearing

Solution: Verify cloud recording is enabled in Zoom Settings → Recording

Issue: Recorded locally by mistake

Solution: Select "Record to the Cloud" instead of "Record on this Computer"
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Issue: Processing seems stuck

Solution: Zoom needs a few minutes to finalize the recording — wait and check again
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Issue: "Integration not found" error

Solution: Reconnect Zoom at Settings → Integrations → Communication
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Issue: Authorization errors

Solution: Disconnect and reconnect the integration to refresh tokens
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Issue: Video not playing

Solution: Wait a few minutes and refresh the page

Need help?

• In-app chat — click the chat icon in the bottom-right corner

• Email — ajuda@elephan.ai

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Privacy & Data Handling

What We Access

• Recording files (MP4) — to generate transcriptions and summaries

• Meeting metadata (topic, date, duration) — to organize your transcriptions

What We Do NOT Access

• Zoom profile information, chat messages, contacts, or any other account data

• Meetings that are not cloud-recorded

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Data Storage & Security

• Recordings stored in AWS S3 (US-East-1, encrypted at rest)

• All data transmitted via TLS/HTTPS

• Webhook payloads validated with HMAC-SHA256

• OAuth tokens stored encrypted, used only for recording downloads

Data Deletion

• On disconnect: OAuth tokens are immediately deleted

• On request: Contact ajuda@elephan.ai for complete data removal

• On account deletion: All data (transcriptions, recordings, summaries) is permanently removed

Atualizado em: 07/10/2026