> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://ajuda.elephan.ai/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Zoom Integration - Elephan # Adding the App ### Prerequisites - Active Elephan account (Trial or paid plan) - Zoom account with cloud recording enabled (Pro, Business, or Enterprise plan) - Admin or Owner permissions on your Zoom account ​ # Setup 1. Log in at app.elephan.ai 2. Go to Settings → Integrations → Communication [![](https://storage.crisp.chat/users/helpdesk/website/-/3/0/b/7/30b782b5aa7a5a00/1fc40089-57e2-4302-b181-214286_1wcod0s.png)](https://downloads.intercomcdn.com/i/o/y556j3ga/2087821832/c2d988677fe109ea9c4ef047844d/image.png?expires=1791376200&signature=5d11cdfadbcea98d924388c792447284da42c4b5eafb9650cef5b21c64b234dc&req=diAvEcF8nIlcW%2FMW1HO4zcRrGiHyCeedAlOdRDYeQzu0OdY9dkIzYRcIuMpA%0Adga0A5WGzElXThOZE30%3D%0A) 3. Click "+ Connect" on the Zoom card [![](https://storage.crisp.chat/users/helpdesk/website/-/4/6/4/3/464396cfc4e26400/c9b06e9c-30af-442e-a135-945141_jucv4o.png)](https://downloads.intercomcdn.com/i/o/y556j3ga/2087823629/1b0aafdf126e589b06d25a3558ed/image.png?expires=1791376200&signature=2a5c6a5cfd1b2ac99cbd5bab61d2e1b817b8b7ea4e7fe777f3fb1dd7195022f2&req=diAvEcF8noddUPMW1HO4zRfpcHpgRW5CQiQdmdHKhHRYFQnuMHlWdzeMCy70%0ABv1cPUkEKkyqLxDtDsg%3D%0A) 4. On the Zoom authorization page, review the requested permissions and click "Allow" [![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/4/7/fe4750ffaaa97000/acee8bce-9bb7-4d05-904f-da67e0_xgxg7u.png)](https://downloads.intercomcdn.com/i/o/y556j3ga/2087833922/c5d610293926f0b0388ba770c382/image.png?expires=1791376200&signature=6531bc63b475161186695645046d91e3557744d19ea87a04c44c666318cbfe52&req=diAvEcF9nohdW%2FMW1HO4zdlhsv01sEAxQSeb6noK6MO%2FFqjN6NJkiioiEKO4%0AQ3AVnKImlNAL8T0H%2BJA%3D%0A) 5. You'll be redirected back to Elephan. The Zoom card will display a green checkmark confirming the connection [![](https://storage.crisp.chat/users/helpdesk/website/-/8/b/9/b/8b9b85ab3607b80/998edbde-aeeb-4000-bfff-e26d33_ba853j.png)](https://downloads.intercomcdn.com/i/o/y556j3ga/2087835913/c70df19cc41a80ac1efa58152978/image.png?expires=1791376200&signature=f8604b48f1a352a28b9bc0fd7f7ad5c129522035e4e46ddc539f9f5a105415d6&req=diAvEcF9mIheWvMW1HO4zcEAkrfPH3ncn7a287JUFpwCA5v6KQx%2Fbh56JN7O%0AkknRH%2FdJc7TgagDpSgg%3D%0A) ​ Note: Only one Zoom account can be connected per Elephan user. To switch accounts, remove the current integration first. ​ Once connected, Elephan automatically processes new cloud recordings — no manual action needed. --- ​ # Usage ### How It Works 1. Record — Start a Zoom meeting with cloud recording enabled 2. End the meeting — Zoom processes and stores the recording 3. Automatic processing — Elephan downloads the video and runs AI analysis (transcription, summary, action items, insights) 4. View results — Open the Meetings section in Elephan to see your processed meetings [![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/8/9/de896da8e76ad000/0fc66ec7-1e5d-451b-8ea2-ebe893_129ntw7.png)](https://downloads.intercomcdn.com/i/o/y556j3ga/2087844387/163a4a75a15b1cbab045afbf3fac/image.png?expires=1791376200&signature=65c9273c0ecd63231a9b2f8362a17f2364447b2b8dbf47904481916bda103643&req=diAvEcF6mYJXXvMW1HO4zQMQHiisx9Oz%2FaYvrsm%2FN7p8eqSaVxt%2BZqA%2F83Ja%0AJ3ghLVaUeeyCqeVOXCI%3D%0A) Click any meeting to access: - Full transcript with timestamps - AI-generated summary and action items - Video playback [![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/c/0/37c0edf88dfb400/0471dc35-7618-41dd-aefc-7fbfb6_12ppe7i.png)](https://downloads.intercomcdn.com/i/o/y556j3ga/2087846942/ec4a8859cc0d702c0add9cd99fb4/image.png?expires=1791376200&signature=7fe161d84022fa63577a542c890341005b132a6960f39465df76a54cb8f0f3e0&req=diAvEcF6m4hbW%2FMW1HO4zefnXkpWwBAXFpEAeQ5et8xn6SFr8YPKCBlAfms8%0ARQ4qKKsmWAhLUSvrFps%3D%0A) ​ ### Enabling Cloud Recording on Zoom 1. Go to zoom.us → Settings → Recording 2. Enable Cloud recording 3. (Optional) Enable "Automatically record meetings when they start" ​ ### Requirements - Cloud recording only — local recordings are not processed - MP4 video required — audio-only recordings are not supported - Active Elephan account — inactive accounts won't process recordings - Integration connected — if disconnected, new recordings won't be processed ​ ### Supported Meeting Types Scheduled, instant, recurring, and multi-participant meetings. ​ ### Processing Time - Under 30 min meetings: 5–10 minutes - Longer meetings: up to 30 minutes - If a recording hasn't appeared after 1 hour, contact support --- ​ # Removing the App ### From Elephan 1. Go to Settings → Integrations → Communication 2. Click the trash icon on the Zoom card 3. Click "Confirm" in the dialog [![](https://storage.crisp.chat/users/helpdesk/website/-/1/4/4/7/144797c4c3e02000/0acbb7dc-bbfe-41d5-ae9a-12d32f_v7f7ha.png)](https://downloads.intercomcdn.com/i/o/y556j3ga/2087855104/6b578ddbaff1b5f8ec84176e3e10/image.png?expires=1791376200&signature=81628516be075fc82dc6f430d3a6efe2862e3ccfb3e305cb782b20b012434cce&req=diAvEcF7mIBfXfMW1HO4zX82XzxuA9vAfnbT2Lk89KMcJrFOBWLg790uyiKW%0AXLZfUlvgY2GkHnLPhAg%3D%0A) ### From Zoom Marketplace 1. Go to marketplace.zoom.us → Manage → Installed Apps 2. Find Elephan and click Uninstall ​ Note: If you uninstall from Zoom without disconnecting in Elephan first, the integration will stop working automatically and stored credentials will be cleaned up. ​ ### Implications of Removal - New recordings — will no longer be processed - Existing transcriptions — remain accessible in your account - OAuth tokens — immediately and permanently deleted from Elephan - Your Zoom account — not affected (recordings, settings unchanged) - Data deletion — to remove all stored data, contact [ajuda@elephan.ai](mailto:ajuda@elephan.ai) To reconnect, follow the setup steps again. Only new recordings after reconnection will be processed. --- ​ # Troubleshooting Issue: Recordings not appearing Solution: Verify cloud recording is enabled in Zoom Settings → Recording Issue: Recorded locally by mistake Solution: Select "Record to the Cloud" instead of "Record on this Computer" ​ Issue: Processing seems stuck Solution: Zoom needs a few minutes to finalize the recording — wait and check again ​ Issue: "Integration not found" error Solution: Reconnect Zoom at Settings → Integrations → Communication ​ Issue: Authorization errors Solution: Disconnect and reconnect the integration to refresh tokens ​ Issue: Video not playing Solution: Wait a few minutes and refresh the page ### Need help? - In-app chat — click the chat icon in the bottom-right corner - Email — [ajuda@elephan.ai](mailto:ajuda@elephan.ai) ​ --- ​ # Privacy & Data Handling ### What We Access - Recording files (MP4) — to generate transcriptions and summaries - Meeting metadata (topic, date, duration) — to organize your transcriptions ### What We Do NOT Access - Zoom profile information, chat messages, contacts, or any other account data - Meetings that are not cloud-recorded ​ ### Data Storage & Security - Recordings stored in AWS S3 (US-East-1, encrypted at rest) - All data transmitted via TLS/HTTPS - Webhook payloads validated with HMAC-SHA256 - OAuth tokens stored encrypted, used only for recording downloads ### Data Deletion - On disconnect: OAuth tokens are immediately deleted - On request: Contact [ajuda@elephan.ai](mailto:ajuda@elephan.ai) for complete data removal - On account deletion: All data (transcriptions, recordings, summaries) is permanently removed